ResumeBear Blog
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Posted: 20 Jun 2012 06:11 AM PDT
 Whether it is working from a home business or for a company onsite, careers in telemarketing can dial-up good opportunities for the right individuals. That of course stands provided that the individual is comfortable dealing with multiple personalities on the phone on any given day. Prior to embarking on work in telemarketing, an individual needs to go and search out the various telemarketing jobs that are on the market. Among such positions would be appointment setting, selling over the phone, and in-bound and out-bound call centers. Once you have determined which area suits you best, you need to determine if you want to work out of your residence or be placed in an action call center setting. One way to determine what may be best for you is by talking to people that have done one or both in order to get a feel for what was asked of them. If you find yourself to be shy in dealing with others or have a tough time getting individuals to go along with what you are offering, going into telemarketing is not exactly the best career choice. One of the many benefits that attract individuals to a telemarketing position is the ability to work from home in many instances. With such an opportunity, individuals will need to demonstrate that they are capable of being disciplined enough to work out of their home, something not everyone is adept at. Should you be applying for a telemarketing position, be sure to note: • Your background experience in dealing with the public, especially in instances over the phone; • Your ability to work off of a script in a number of instances, yet where you do not come across as robotic; • Being able to deal with customers that may have an issue they need taken care of. If you are not good at problem solving, think twice about a career in this line of work; • Your willingness to deal with multiple personalities on any given day. You will come across some individuals that are easy to get along with, while others will test your patience. As you are applying for and responding to ads for telemarketing jobs, keep in mind that you will not only be interviewed, but in many cases receive a tryout for the position. This can involve dealing with a fake customer that is upset over a purchase etc. You will be judged on how you handle the situation, whether or not you keep your emotions in check, and what remedy you can bring to the problem. If you are comfortable in dealing with others, have a knack for solving problems and love talking to people, telemarketing may be just the call you were waiting for. If few or none of those things sound appealing to you, you may want to pass on answering the phone and find another career choice. Dave Thomas, who discusses subjects such as telemarketing, writes extensively for San Diego-based Business.com. |
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Posted: 19 Jun 2012 07:28 AM PDT
 That’s the advice of Anne-Marie Baiynd, President and CEO of TheTradingBook.com and the former CEO of a recruiting firm. “Resumes that are focused in ‘I’ space are a really big turnoff to managers,” Baiynd told StreetID. “Managers who are serious about building good teams for their companies do not want an I-based resume. 'I did this, I did that.’.” Instead, Baiynd said that employers want to see words like “led,” “saved,” “created,” and “facilitated,” as in these examples: 1. ”Led this impact…” 2. ”Saved this much money…” 3. ”Created this much revenue…” 4. ”Facilitated the growth of…” “Remember: when we write resumes — particularly as younger people — we write them as, ‘Hey, listen, here’s what I want,’” Baiynd continued. “That is the last thing a company cares about. They don’t care about what you want. They care about what they want. If you give them what they want, you’re going to get what you want. But it’s got to be focused from that element of superior and subordinate.” Baiynd said that there’s a control element that a manger or a company wants to keep in order to choose the right person. “Someone that seems very self-involved and center of an approach (and that sort of thing) is really…they’re not going to fit into a culture that ends up making you happy because it’s a ‘we’ culture instead of an ‘I’ culture,” Baiynd explained. “Anything that shows your willingness to step out, to go the extra mile, to find a solution where there wasn’t one,” are things to focus on, Baiynd added. “There are a lot of people who say, ‘You gotta keep it to one page…’ In all my years in recruiting, I’ve read tens of thousands of resumes, and I can promise you I have never read one from start to finish, every single word. I’m a gigantic scanner; I will look at something and say, ‘I see what they’ve done there. I see what they’ve done there.’” Baiynd acknowledges that some people have had “amazingly prolific” careers with a lot of accomplishments. “Again, those key elements are going to be, if I had to put a gun to your head and say, ‘Give me the top three to four things you did at each job you were at,’ and then you can write at the addendum, ‘If you’re interested in more about what I did on XYZ, please see…’ And then attach an addendum that doesn’t need to be read.” What if your accomplishments aren’t easy to quantify? “If you have a career where you don’t have those things you can write down, you need to think about what it is that you are giving to a company,” said Baiynd. “Are you just going to search for a paycheck someplace? If you are, you’re going to have a lot tougher time finding a job versus the guy or gal who’s saying, ‘I’m ready to go put my stamp on something. I am not here to just shuffle on by.’” But if you are there just for the paycheck, Baiynd said that you must realize that you’re competing against people who are out to make a difference. “And if you’re comfortable with that… There’s a philosophy about work. ‘I’m not selling my life to my job. My job doesn’t do that for me, so why should I do that for it?’ Nothing wrong with that. Just realize that the space you compete in might very well have people who are saying, ‘No, I do wanna do that. I am willing to put myself out there. I am willing to go the extra mile to get myself to the next phase, and you know what? I’m carving things out and I can sit back on my laurels later. I can marry later. I can have kids later.”” Jesse Marrus is the Founder and CEO of StreetID, a financial career matchmaking, news and networking site. He has unique insight into the financial services job industry including career advice, employment trends, fund formations, layoffs and hiring developments. |
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